We at A Lush Affair Ltd. value your trust and respect your privacy. We are committed to safeguarding the privacy of all our visitors and customers, and to complying with the Privacy Information Protection and Electronic Documents Act (PIPEDA), which sets standards on the collection, use, and distribution of personal information in the context of commercial activity.  This Privacy Policy will explain how A Lush Affair Ltd. uses the personal information we collect from you and applies to all transactions when you visit our website or enter into an agreement for services. 

1. What personal information do we collect?

Personal information means any information about an identifiable individual. The types of personal information that we may collect include, but are not limited to:

• Your name
• Your title
• Your address
• Your phone number
• Your email address;
• Other pertinent personal information you may give us in order for us to provide you with services

2. How do we collect your data?

We may collect your personal information when you contact us online and submit information through our website or enter into a Service Agreement. We may also ask you to provide personal information if you send us a question or comment by email or phone.

3.     What do we use your data for and why do we collect it?

• To provide you with our services
• To respond to your questions that you send by email or phone
• To establish and maintain responsible relationships with your vendors
• To process and collect fees for service
• To conduct customer satisfaction research
• For administration, management, strategic planning, and decision-making

4.     How do we store your data?

We at A Lush Affair Ltd. use laptops that are protected with passwords and anti-virus software. Our business software is hosted by a third-party, and access is protected by two-factor authentication. Personal information shared with our software provider for processing is GDPR compliant and protected through contractual agreements with requirements for confidentiality and appropriate safeguards.

5.     Data retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Once this time period has expired (usually seven years), we will anonymize your data by using the privacy editing features available on the business software website.

6.     How we limit the collection of Personal Information

We limit the collection of personal information to that which is necessary to fulfill the purposes identified in this Privacy Policy and we collect, use and disclose your personal information in accordance with this Privacy Policy.

7.     How we disclose your Personal Information

Your personal information will not be disclosed without your consent for purposes other than those for which it was collected, except in limited situations.

In certain circumstances, personal information can be collected, used or disclosed without your consent, but only on as “as needed” basis.  For instance, A Lush Affair Ltd. may disclose personal information without your prior knowledge or consent:

• to a lawyer, auditor or other legal agent/representative of A Lush Affair Ltd;
• to collect a debt, or comply with a subpoena, warrant or other court order; or
• in circumstances otherwise required or permitted by law.

8.     Data processors in other countries

Our software provider may store, process and transfer personal information on servers located outside of Canada in jurisdictions whose data protection laws may differ from those of Canada, such as the United States of America. As a result, personal information may be subject to access requests from governments, courts, or law enforcement in those jurisdictions according to the laws in those jurisdictions. For example, information may be shared in response to valid demands or requests from government authorities, courts and law enforcement officials in those countries. Subject to applicable laws in such other jurisdictions, we will use reasonable efforts to ensure that appropriate protections are in place to require our Vendors to maintain protections on personal information that are equivalent to those that apply in Canada.

9.     Payment information 

We do not collect any payment information from you. E-transfers are set up to automatically deposit to our bank account. 

Credit card payments are processed on a third-party provider website (PayPal). PayPal will collect payment information directly from you, such as your credit card numbers and expiration dates, and any other personal information necessary to process your payment. Your use of PayPal is governed by the agreement between you and PayPal. If you have any questions or concerns about your payment information or your agreement with PayPal, please contact PayPal at 1.877.569.1116 or www.paypal.com

10. What are your personal information protection rights?

Every customer is entitled to the following:

The right to access – you have the right to request A Lush Affair Ltd. for copies of your personal information. 

The right to accuracy – you have the right to request that A Lush Affair Ltd. correct any information you believe is inaccurate. You also have the right to request A Lush Affair Ltd. to complete information you believe is incomplete.

The right to complain about the collection, use, disclosure, storage and disposal of personal information. Each complaint will be assessed to determine whether information was collected, used, released or disposed of inappropriately, A Lush Affair Ltd.’s policies and procedures need to be strengthened or action needs to be taken with respect to a breach of a confidentiality agreement. 

If you make a request, we may take up to one moth to respond to you. If you would like to exercise any of these rights, please contact us at our email: events@alushaffair.com or call us at 416.985.7129.

11. Cookies

We use cookies to improve your experience on our website and to understand how you use our website. A Lush Affair Ltd. uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address.

You can set your browser to refuse all or some browser cookies. However, if you disable or refuse cookies, please note that some parts of this website may not function as a result. 

12. Privacy policies of other websites

This website may include links to third-party websites, plug-ins and applications. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

13. Changes to this Privacy Policy

A Lush Affair Ltd. keeps its privacy policy under regular review. This privacy policy was last updated on October 31, 2019.

14. How to contact us

If you have any questions about A Lush Affair Ltd.’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: events@alushaffair.com

Call us at: 416.985.7129

Or write to us at: 11-550 Ontario Street, Toronto, ON  M4X 1X3